You may return any goods that are damaged upon reception. Damaged goods must be reported within 7 days of delivery. You can expect a refund (including original shipping costs) to your credit card 7 to 14 days of our receiving your return. Customers are responsible for return shipping costs unless the product is defective or an error has occurred when filling the order. Please be sure to follow the instructions on the returns form when sending items back, it will enable us to process the return quickly. We do not offer direct exchanges.