1. What payment options do you accept?
Spacecraft accepts Visa, MasterCard, American Express and Discover. We also accept payment via personal check, money order and cashier's check.

2. How do I place an order? Ordering online:
Fast, safe and secure, ordering at Spacecraft is easy. After you've added items to your Shopping Cart, just follow the simple checkout steps and we'll get your order processed right away. You can also save items in your Shopping Cart to access at a later date.

Order by phone:
Give us a call at 206-367-2140 Monday – Friday 9am-5pm western. Our staff will assist you with any questions and ensure your order is processed smoothly.

Order by mail-in:
For those who prefer making payments via personal checks, money orders or cashier's checks, please print out your Shopping Cart page(s) and then contact us. We'll give you all the info you need to send in your order and payment. Any orders placed by personal check will be held for approximately 5-7 business days before being processed for shipment. This allows adequate time for the personal check to clear.

3. Do you charge sales tax?
Spacecraft is required to charge 9% sales tax on orders shipped to addresses in the state of Washington. No sales tax will be applied to orders shipped to other states.

4. How can I check the status of my order?
We process your order within 2-3 business day of receiving it. After it has been processed and approved, you will receive email notification when your order has been shipped. This will contain carrier and tracking information for you to reference. You may also access "My Account" from the Spacecraftclothingstore website. This link is located in the upper right corner of the website. Please contact us if you have specific questions.

5. Can I modify or cancel my order?
Please contact us within 2 business days of placing your order should you need to cancel or modify it. If the order has already been shipped, it is unlikely we will be able to cancel it or make changes. In that event, you may need to return the item within our policy and/or incur a cancellation fee. Please contact us if you have any questions.

6. Is there a warranty on the products I purchase?
No. We will exchange any product that is defective or is delivered damaged, otherwise all purchases are final.

SHIPPING:

7. How will my order ship and what does it cost?
Orders ship using UPS. Orders that total $0.00-$29.99 cost $5.00 in shipping, orders that total $30.00-$99.99 cost $10.00, and orders over $100.00 are free.

8. When will my order ship? Can I rush it?
Most orders ship within 5-7 days of the order being placed. Yes, you can rush it. If you pick Next Day or Two Day Shipping, the order will be processed the same day.

9. Will I be notified when my order ships?
After your order is submitted, processed, approved and shipped, you will be sent a shipment notification email containing carrier information (UPS) along with a tracking number. Please reference our Shipping section to learn more about shipping policies.

Can you ship outside of the continental U.S.?
Currently we ship to Alaska, Hawaii and Canada.

10. Can I exchange my item(s)?
No.

11. What if my order arrives damaged?
Please contact us immediately if your order arrives damaged. We will work with you to ensure your item(s) are repaired or replaced.